Privacy Policy for CueLab CRM by Aidify
Aidify Learning and Mobility Pvt Ltd (“Aidify”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products, including Toury, CueLab, and Imparter (the “Services”).
1. Information We Collect
- Personal Information: When you register for an Aidify account or interact with our Services, we may collect your name, email address, phone number, and other contact details.
- Usage Data: We collect information about how you use our Services, including interactions with our apps, features used, time, frequency, and duration of activities.
- Call Log Data (CueLab CRM Specific): CueLab CRM allows you to fetch call logs from your device to identify leads and associate calls with customer interactions. We only store the data necessary for lead management purposes (e.g., phone number, call duration) and do not retain the actual call logs.
- Device Information: We may collect information about the device you use to access our Services, such as device type, operating system, and unique device identifiers.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage patterns, and personalize content.
2. How We Use Your Information
We use your information for the following purposes:
- Provide and Improve Services: To deliver, maintain, personalize, and improve the Services.
- Communication: To send you service-related messages, updates, security alerts, and promotional materials (which you can opt out of).
- Customer Support: To respond to your inquiries and provide assistance.
- Analytics: To analyze usage trends, monitor the effectiveness of our Services, and make informed business decisions.
- Security: To protect our Services, detect and prevent fraud, and enforce our terms.
3. Caller ID (CueLab CRM Specific)
CueLab CRM may request access to your device’s Caller ID functionality to display the caller’s information when you receive a call. This is optional, and you can control this permission through your device settings.
4. How We Share Your Information
We may share your information:
- With Your Consent: When you give us permission to do so.
- Service Providers: With trusted third-party vendors who help us provide, improve, and promote our Services.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
- Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets.
- Aggregated Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.
5. Your Choices and Rights
You have the following rights regarding your information:
- Access and Update: You can access and update your account information through the app settings.
- Delete: You can request to delete your data through the app. We will process your request within 60 days, except where we are legally required to retain certain information.
- Opt Out: You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails.
6. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
7. International Data Transfer
Your information may be transferred to and maintained on servers located outside of your country of residence. We take steps to ensure that your information is protected with the same level of security as required by applicable law.
8. Children’s Privacy
Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective date” at the top.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at privacy@aidify.co.